Table of Contents

01.  About NutraHub

NutraHub is an online platform offering nutritional supplements, sports nutrition products, vitamins, wellness products, and related health products for sale to customers across India.

NutraHub may work with third-party sellers, brand partners, and authorised distributors. All transactions conducted through the Website are governed by these Terms.

NutraHub reserves the right to modify, suspend, or discontinue any aspect of the Website, products, services, or policies at any time without prior notice. Continued use of the Website after any modification constitutes your acceptance of the revised Terms.

02.  Eligibility

By using this Website, you confirm that:

•      You are at least 18 years of age, or accessing the Website under the supervision of a parent or legal guardian.

•      You are legally capable of entering into a binding contract under applicable Indian law.

•      All information provided by you is accurate, truthful, complete, and current.

•      You are not restricted or prohibited from using this Website under any applicable law or regulation.

NutraHub reserves the right to refuse access to any person who does not meet these eligibility criteria.

03.  Account Registration

To access certain features — including order history, wishlist, and exclusive offers — you may be required to create a NutraHub account. By registering, you agree to:

•      Provide accurate, complete, and up-to-date registration information.

•      Keep your login credentials strictly confidential.

•      Accept full responsibility for all activities conducted under your account.

•      Notify NutraHub immediately at support@nutrahub.in of any unauthorised use or suspected breach of your account.

•      Not share, transfer, or sell your account access to any third party.

NutraHub reserves the right to suspend, deactivate, or permanently terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to the platform or other users.

04.  Product Information

We make every reasonable effort to ensure that all product descriptions, images, pricing, ingredient information, and availability details are accurate. However:

•      Product packaging, label design, or appearance may vary from images shown on the Website.

•      Manufacturers may update product formulations, ingredients, or packaging without prior notice to NutraHub.

•      NutraHub does not warrant that product information is entirely error-free or current at all times.

•      Stock availability shown on the Website may not always reflect real-time inventory.

Customers are strongly advised to read all product labels, ingredient lists, allergen warnings, and usage instructions before purchase and consumption. When in doubt, consult a qualified healthcare professional.

05.  Health Disclaimer

•      Products sold on NutraHub are not substitutes for prescribed medical treatment or professional healthcare advice.

•      NutraHub shall not be liable for adverse reactions, allergic responses, or health complications arising from misuse, incorrect dosage, or failure to follow product instructions.

•      Pregnant or breastfeeding women, individuals under 18, and those with pre-existing medical conditions must seek professional advice before using any supplement.

•      Discontinue use immediately and seek medical attention if you experience any adverse reaction.

•      Individual results from supplement use may vary and are not guaranteed.

06.  Pricing & Payment

All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. Prices are subject to change without prior notice.

In the event of a pricing error, NutraHub reserves the right to cancel or refuse the order, contact you for confirmation at the correct price, or issue a full refund if the order cannot be fulfilled.

Accepted payment methods may include:

•      Credit Cards — Visa, Mastercard, American Express, RuPay

•      Debit Cards

•      UPI — Google Pay, PhonePe, Paytm, BHIM

•      Net Banking

•      Digital Wallets

•      EMI — equated monthly instalments, where applicable

•      Cash on Delivery — available in select pin codes only

NutraHub processes payments through secure, encrypted payment gateways. We do not store complete card details on our servers. By placing an order, you confirm the payment method is yours or that you are authorised to use it.

07.  Order Acceptance & Cancellation

Placing an order constitutes an offer to purchase, not a confirmed sale. Order confirmation via email or SMS does not constitute NutraHub's acceptance of your order. NutraHub reserves the right to refuse or cancel any order for reasons including:

•      Pricing or product listing inaccuracies.

•      Product unavailability or supply disruptions.

•      Suspected fraudulent transactions or misuse of promotional offers.

•      Incomplete, inaccurate, or unverifiable delivery addresses.

•      Geographic restrictions on delivery to certain areas.

Customers may request order cancellation before dispatch by contacting support@nutrahub.in. Once an order has been shipped, cancellation may not be possible. Please refer to our Return & Refund Policy for post-dispatch options.

08.  Shipping & Delivery

NutraHub ships to most pin codes across India. Delivery timelines shown at checkout are estimates only and are not guaranteed. Deliveries may be delayed due to:

•      Courier or third-party logistics partner delays.

•      Adverse weather conditions, natural disasters, or force majeure events.

•      Public holidays, regional disturbances, strikes, or government restrictions.

•      Incorrect or incomplete delivery addresses provided by the customer.

•      Remote or difficult-to-access delivery locations.

NutraHub shall not be held liable for delays caused by third-party logistics partners. Risk of loss or damage transfers to the customer upon handover to the courier. Customers should inspect all packages upon delivery and report any damage or discrepancy immediately.

09.  Returns & Refunds

All return and refund requests are subject to NutraHub's Return & Refund Policy. The following general conditions apply:

Returns are generally NOT accepted for:

•      Opened, used, or partially consumed supplements.

•      Products with tampered, broken, or missing original seals.

•      Products returned without original packaging, labelling, or purchase invoice.

•      Damage caused after delivery due to customer mishandling or improper storage.

•      Products purchased during final sale, clearance, or non-returnable promotional events.

Returns MAY be accepted for:

•      Products delivered in a damaged or defective condition.

•      Incorrect products delivered (different from what was ordered).

•      Products delivered past their expiry date at the time of delivery.

Approved refunds will be credited to the original payment method within 7-10 business days, subject to payment gateway processing timelines.

10.  Authenticity Guarantee

NutraHub is firmly committed to offering 100% genuine and authentic products sourced exclusively from authorised distributors, manufacturers, and verified brand partners. If you suspect a non-authentic product, please:

•      Contact us at support@nutrahub.in within 48 hours of delivery.

•      Provide clear photographs of the product, packaging, and batch details.

•      Retain the product and original packaging until the matter is resolved.

All authenticity complaints will be thoroughly investigated. Where substantiated, NutraHub will take corrective action including product replacement, full refund, and removal of the product listing. Confirmed counterfeit incidents will be reported to the relevant brand and authorities.

11.  Subscription Services

NutraHub may offer subscription-based auto-delivery services for select products at agreed intervals. By subscribing, you:

•      Authorise NutraHub to charge your saved payment method at the agreed billing interval.

•      Acknowledge that product prices may be revised between subscription cycles with advance notice.

•      Retain the right to pause, modify, or cancel your subscription before the next scheduled billing date.

•      Understand that cancellation requests must be submitted at least 48 hours before the next billing date.

Subscription management options are available through your account dashboard or by contacting customer support. NutraHub is not responsible for charges incurred where cancellation was requested after the billing cutoff.

12.  Loyalty & Rewards Programme

NutraHub may operate a loyalty rewards programme allowing customers to earn points on qualifying purchases redeemable against future orders. The following conditions apply:

•      Loyalty points carry no cash value and cannot be transferred, gifted, sold, or exchanged for cash.

•      Points earned on returned or refunded orders will be reversed accordingly.

•      Accumulated points may expire if an account remains inactive for more than 12 consecutive months.

•      NutraHub reserves the right to modify, suspend, or discontinue the loyalty programme at any time with reasonable notice.

•      Points obtained through fraudulent or abusive activity will be forfeited and the account may be suspended.

Full programme details, including earning rates, redemption rules, and expiry conditions, are published on the Website.

13.  User Conduct

By using the NutraHub Website, you agree to act lawfully and ethically. You agree NOT to:

•      Use the Website for any unlawful, fraudulent, or unauthorised purpose.

•      Upload, transmit, or distribute any harmful software, viruses, malware, or malicious code.

•      Attempt to gain unauthorised access to any part of the Website, user accounts, or server infrastructure.

•      Conduct web scraping, data mining, or automated bulk extraction of content from the Website.

•      Post or transmit content that is defamatory, abusive, obscene, hateful, or discriminatory.

•      Impersonate any individual, brand, or entity, or misrepresent your identity or affiliation.

•      Manipulate reviews, ratings, or promotional systems for personal gain or to mislead customers.

•      Interfere with, disrupt, or degrade the performance or availability of the Website.

Violations may result in immediate account suspension, permanent platform ban, forfeiture of rewards, and potential legal action. NutraHub reserves the right to report violations to relevant authorities.

14.  Intellectual Property

All content on the NutraHub Website is the exclusive property of NutraHub or its licensed content providers, protected under applicable Indian and international intellectual property laws. This includes:

•      The NutraHub name, logo, tagline, trademarks, and brand identity elements.

•      Website design, user interface, layout, and graphical assets.

•      Product listings, descriptions, pricing, and photography.

•      Blog articles, nutrition guides, videos, and expert advice content.

•      Underlying software, source code, scripts, and technical architecture.

No content from the NutraHub Website may be copied, reproduced, adapted, published, distributed, or commercially exploited without prior written permission from NutraHub. Unauthorised use may result in civil liability and criminal prosecution under applicable IP laws.

15.  User Reviews & Content

By submitting any review, rating, photograph, comment, or other user-generated content to NutraHub:

•      You confirm the content reflects your genuine experience and does not infringe any third-party rights.

•      You grant NutraHub a non-exclusive, royalty-free, irrevocable, worldwide licence to use, reproduce, modify, publish, and display the content across any medium or platform.

•      You acknowledge that submitted content may appear publicly on the Website and NutraHub's marketing and social media channels.

NutraHub reserves the right to remove, edit, or reject any content that is false or misleading, defamatory, abusive, offensive, unlawful, or commercially incentivised without disclosure.

16.  Promotional Offers

NutraHub may offer promotional discounts, coupon codes, cashback, referral bonuses, flash sales, and loyalty rewards. The following general conditions apply:

•      Promotions are valid only for the period, conditions, and customer segments explicitly stated.

•      Promotions are non-transferable and may not be combined with other offers unless explicitly stated.

•      Only one promotional code may be applied per order unless the offer specifically permits stacking.

•      NutraHub reserves the right to modify, extend, or withdraw any promotion at any time without prior notice.

•      Orders where codes are found to be misused, duplicated, or fraudulently applied may be cancelled and accounts suspended.

•      Cashback and reward credits have no cash value and are subject to their own specific terms.

NutraHub is not responsible for technical errors preventing correct application of promotional codes. Contact support@nutrahub.in within 24 hours if you experience such an issue.

17.  Third-Party Links & Services

The Website may contain links to third-party websites or services for reference or commercial purposes. NutraHub does not:

•      Endorse, control, or take responsibility for the content, accuracy, or availability of third-party websites.

•      Guarantee the safety, security, or reliability of external links.

•      Accept liability for damage, loss, or harm arising from your use of third-party websites or services.

Your interaction with any third-party website is governed solely by that third party's own terms and privacy policy. We recommend reviewing those documents before sharing personal or financial information externally.

18.  Cookies & Tracking Technologies

NutraHub uses cookies, web beacons, pixel tags, and similar tracking technologies to improve your experience, personalise content, and analyse Website usage. We use the following types of cookies:

•      Essential Cookies — Required for core functionality such as cart management and login sessions.

•      Analytical Cookies — Help us understand visitor behaviour and Website performance (e.g., Google Analytics).

•      Marketing & Retargeting Cookies — Deliver relevant advertisements and measure campaign performance.

•      Preference Cookies — Remember your settings and personalise future visits.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality. By continuing to use the Website without disabling cookies, you consent to their use as described here and in our Privacy Policy.

19.  Limitation of Liability

To the maximum extent permitted by applicable law, NutraHub, its directors, officers, employees, affiliates, and service providers shall NOT be liable for:

•      Any indirect, incidental, special, consequential, or punitive damages of any kind.

•      Loss of revenue, profits, anticipated savings, business opportunities, goodwill, or data.

•      Physical harm or health complications arising from product misuse, incorrect dosage, or failure to follow professional guidance.

•      Website downtime, data loss, or service interruptions arising from technical failures, cyberattacks, or third-party system failures.

•      Delays or failures attributable to third-party logistics providers, payment gateways, or brand partners.

Where liability cannot be fully excluded under applicable law, NutraHub's maximum aggregate liability in respect of any single claim shall not exceed the amount paid by the customer for the specific product that gave rise to the claim.

Customers acknowledge that they use the Website and purchase products at their own risk, and that supplement usage is a personal health decision that should be made with appropriate professional guidance.

20.  Privacy & Data Protection

NutraHub is committed to protecting your personal information in accordance with the Information Technology Act, 2000 and applicable data protection regulations in India. We collect and process personal data solely for legitimate business purposes including:

•      Processing and fulfilling orders.

•      Creating and managing your customer account.

•      Sending order confirmations, delivery updates, and support communications.

•      Personalising your shopping experience and product recommendations.

•      Conducting analytics to improve our Website and services.

•      Complying with legal, regulatory, and tax obligations.

Your personal data will not be sold to unaffiliated third parties. We may share data with trusted service providers (logistics, payment processors) solely as necessary to fulfil your orders. For full details, please review our Privacy Policy at www.nutrahub.in/privacy-policy.

21.  Indemnification

You agree to indemnify, defend, and hold harmless NutraHub and its directors, officers, employees, affiliates, partners, and service providers from and against any claims, liabilities, damages, losses, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

•      Your breach or violation of any provision of these Terms.

•      Your misuse of the Website, its content, or any service offered through it.

•      Your violation of any applicable law, regulation, or third-party right.

•      Any content you submit, upload, post, or transmit through the Website.

This indemnification obligation shall remain in effect after the termination of your account or cessation of your use of the Website.

22.  Force Majeure

NutraHub shall not be held liable for any failure or delay in performing its obligations under these Terms if such failure or delay arises from causes beyond its reasonable control, including but not limited to:

•      Acts of God — earthquakes, floods, fires, storms, tsunamis, or pandemics.

•      Acts of war, terrorism, civil unrest, riots, or hostile government actions.

•      Nationwide strikes, lockdowns, transport disruptions, or government-mandated shutdowns.

•      Internet outages, widespread power failures, cyberattacks, or critical third-party system failures.

•      Supplier failures, courier network breakdowns, or regulatory embargoes.

In a force majeure situation, NutraHub will endeavour to notify affected customers as soon as practicable and make best efforts to resume normal operations at the earliest opportunity. Where fulfilment is permanently prevented, affected customers will be offered appropriate remedies.

23.  Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of the Website, the following phased resolution process shall apply:

Phase 1 — Informal Resolution

Customers must first contact NutraHub's support team at support@nutrahub.in with a clear description of the issue and the relief sought. NutraHub will endeavour to respond and resolve the matter within 30 days.

Phase 2 — Mediation

If informal resolution is unsuccessful, either party may request resolution through a mutually agreed independent mediator before initiating formal legal proceedings.

Phase 3 — Arbitration

Disputes not resolved through Phases 1 or 2 may be referred to final and binding arbitration under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator mutually appointed by both parties, with proceedings conducted in English in Thane, Maharashtra.

Nothing in this clause prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction to protect intellectual property rights or prevent imminent and irreparable harm.

24.  Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes not resolved through the process set out in Clause 23 shall be subject to the exclusive jurisdiction of the competent courts located in Thane, Maharashtra, India.

If you are an individual consumer, your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable consumer protection legislation remain unaffected by these Terms.

25.  Changes to Terms

NutraHub reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. All revisions will be effective immediately upon publication on the Website.

Where material changes are made, NutraHub will endeavour to notify registered users via email or by displaying a prominent notice on the Website for a reasonable period prior to the change taking effect.

Your continued use of the Website following any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. The date of the most recent update is always shown at the top of this document.

26.  Contact Us

For questions, concerns, complaints, or feedback relating to these Terms & Conditions or your NutraHub experience, please contact our customer support team: