NUTRAHUB

PRIVACY POLICY

Effective Date: April 18, 2025 | Last Updated: April 18, 2025

Welcome to NutraHub! NutraHub ("we", "us", "our") operates the website www.nutrahub.com and related mobile applications (collectively, the "Platform"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform, make a purchase, or interact with us in any way. Please read this policy carefully. By using our Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of information in connection with your use of the Platform:

1.1 Personal Information You Provide

• Full name, email address, and phone number when you register an account

• Billing and shipping address details for processing orders

• Payment information (credit/debit card details, UPI ID, net banking details) — processed securely via PCI-DSS compliant payment gateways

• Date of birth and gender when provided voluntarily

• Health goals, dietary preferences, or fitness information shared in your profile or queries

• Reviews, ratings, feedback, and survey responses submitted on the Platform

• Communications and support queries sent to our customer care team

1.2 Information Collected Automatically

• IP address, browser type, device type, and operating system

• Pages visited, time spent on pages, links clicked, and referring URLs

• Search queries and product browsing history on our Platform

• Cookie data, web beacons, and similar tracking technologies

• Location data (approximate, based on IP address or GPS if permission granted)

• Crash reports and app performance data from mobile applications

1.3 Information from Third Parties

• Social media profile data when you choose to log in using Facebook, Google, or Apple accounts

• Data from payment processors confirming transaction status

• Delivery partner updates related to your orders

• Marketing and analytics partners who provide aggregated insights about user behaviour

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing & Account Management

• To process, fulfill, and track your orders

• To create and manage your NutraHub account

• To send order confirmations, shipping updates, and delivery notifications

• To manage returns, refunds, and warranty claims

2.2 Personalisation & User Experience

• To personalise product recommendations based on your browsing and purchase history

• To remember your preferences, saved addresses, and wishlist items

• To improve our Platform based on your feedback and usage patterns

2.3 Communications & Marketing

• To send promotional emails, SMS notifications, and push notifications (you may opt out at any time)

• To notify you about new products, offers, discounts, and loyalty rewards

• To respond to your customer service requests and queries

• To send important service-related announcements

2.4 Legal, Safety & Compliance

• To detect, prevent, and investigate fraudulent activity or abuse of our Platform

• To comply with applicable Indian laws, regulations, and court orders

• To enforce our Terms & Conditions and other agreements

• To protect the rights, property, or safety of NutraHub, our users, and others

3. Cookies & Tracking Technologies

NutraHub uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our Platform.

3.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of the website, such as maintaining your shopping cart and login session.

• Performance & Analytics Cookies: Help us understand how visitors interact with our Platform (e.g., Google Analytics). Data is aggregated and anonymous.

• Functional Cookies: Remember your preferences (language, location, saved addresses) to provide a personalised experience.

• Targeting & Advertising Cookies: Used to deliver relevant advertisements on our Platform and third-party websites based on your interests.

3.2 Managing Cookies

You can control and/or delete cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our Platform. For more information, visit www.allaboutcookies.org.

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to assist in operating our Platform, including:

• Payment gateways (e.g., Razorpay, PayU, CCAvenue) to process transactions

• Logistics and delivery partners (e.g., Blue Dart, Delhivery, Ecom Express) to ship orders

• Cloud hosting and IT infrastructure providers (e.g., AWS, Google Cloud)

• Email and SMS service providers for communications

• Analytics and marketing technology providers

These parties are contractually bound to keep your information confidential and use it only for the specific services they provide to us.

4.2 Business Transfers

If NutraHub undergoes a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you prior to such a transfer becoming subject to a different Privacy Policy.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law, or in response to valid requests by public authorities (e.g., a court or government agency), including to meet national security or law enforcement requirements.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

NutraHub employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our servers

• PCI-DSS compliant payment processing — we do not store complete card details on our servers

• Role-based access controls to limit employee access to personal information

• Regular security audits and vulnerability assessments

• Two-factor authentication options for user accounts

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically:

• Account data is retained for the duration of your account and up to 3 years after account closure

• Transaction records are retained for 7 years as required under Indian tax and accounting laws

• Customer support communications are retained for 2 years

• Marketing preferences and opt-out records are maintained indefinitely to honour your choices

You may request deletion of your personal data by contacting us at support@nutrahub.com, subject to our legal retention obligations.

7. Your Rights & Choices

As a user of NutraHub, you have the following rights regarding your personal information:

7.1 Access & Correction

You may access, review, and update your personal information at any time by logging into your NutraHub account and visiting the "My Account" section. You may also contact us to request a copy of the personal information we hold about you.

7.2 Deletion

You may request the deletion of your personal account and associated data. We will process your request within 30 days, subject to our legal obligations to retain certain records.

7.3 Opt-Out of Marketing

You can opt out of receiving promotional communications by:

• Clicking the "Unsubscribe" link in any marketing email

• Updating your notification preferences in the "My Account" settings

• Contacting us directly at support@nutrahub.com

Please note that even if you opt out of marketing communications, you will still receive transactional communications (e.g., order confirmations, shipping updates).

7.4 Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, machine-readable format. To submit a data portability request, please contact support@nutrahub.com.

7.5 Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

8. Children's Privacy

NutraHub's Platform is not intended for use by individuals under the age of 18 years. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@nutrahub.com. Upon verification, we will promptly delete such information from our records.

9. Third-Party Websites & Links

Our Platform may contain links to third-party websites, including payment gateways, social media platforms, and partner websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their policies or practices. We encourage you to review the privacy policies of every website you visit.

10. Social Media Features & Third-Party Login

Our Platform includes social media features (such as Facebook and Instagram share buttons) and allows you to log in using third-party accounts (Google, Facebook, Apple). These features may collect your IP address, which page you are visiting, and set cookies. Your interactions with these features are governed by the privacy policy of the respective third-party company providing them.

11. Health & Nutritional Data

Some features of NutraHub may involve the collection of health-related information, such as fitness goals, dietary preferences, or medical conditions that you voluntarily share. This information is used solely to personalise your experience and product recommendations. We treat this information with the highest level of care and confidentiality. We will not share your health-related data with third parties for marketing purposes without your explicit consent.

12. Location Data

We may collect location data to provide you with accurate delivery estimates, show relevant stores, and comply with regional regulations. You can disable location access through your device settings at any time. We will then use your IP address for approximate location services.

13. Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer. If you have any complaints or concerns about our privacy practices, please contact:

Grievance Officer — NutraHub

Name: [Grievance Officer Name]

Designation: Data Protection Officer

Email: support@nutrahub.com

Phone: +91-9309096602

Address: Plot No - 12 , Industrial estate Mulgaon, Near - Apex Techno Pvt Ltd, Khopoli, Tal - Khalapur, Dist - Raigad, Maharashtra -410203, India

We will endeavour to acknowledge and address your grievance within 24 hours of receipt and resolve it within 30 days as required by applicable law.

14. International Users & Cross-Border Data Transfers

NutraHub is primarily directed at users in India and is governed by Indian law. If you are accessing our Platform from outside India, please be aware that your information will be transferred to, stored, and processed in India. By using our Platform, you consent to the transfer of your information to India and its processing in accordance with this Privacy Policy and applicable Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

15. Digital Personal Data Protection Act, 2023 (DPDPA) Compliance

NutraHub is committed to compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India. Under the DPDPA:

• We collect and process personal data only for lawful purposes and with your consent

• We maintain the accuracy of your personal data and ensure it is not retained longer than necessary

• We implement appropriate security safeguards to prevent personal data breaches

• In the event of a data breach that may cause you harm, we will notify the Data Protection Board of India and affected individuals as required by law

• We will appoint a Data Protection Officer where required by the DPDPA

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. Changes will be effective immediately upon posting the updated Privacy Policy on our Platform. We will notify you of material changes via email or a prominent notice on our website. The date of the most recent revision will always be indicated at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Platform following the posting of any changes constitutes acceptance of those changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NutraHub Customer Privacy Team

Customer Support: support@nutrahub.com

Phone: +91 9309096602 (Monday to Saturday, 9:00 AM – 6:00 PM IST)

Website: www.nutrahub.com